(Legislative Decree 206/2005)

Your satisfaction is our priority. If you are not satisfied with your purchase, you may request a return for a size exchange or for a refund within 14 days of the order delivery date.

Conditions Required for Returns

To ensure your return is accepted, please follow these guidelines:

• Integrity of the product: Items must be returned unused and in perfect condition.
• Authenticity Seal: The return will be accepted only if the coloured seal applied to the bridge of the glasses is present and intact.
• Order Status: The return procedure can only be initiated once the order has been officially fulfilled by Eyes Ottica Customer Care.
• Exclusions: The right of return is not permitted for items belonging to the Limited Edition categories and for Mystery Boxes.

Guided Procedure to Request a Return

Follow these simple steps to submit your request:

• Log in to your Account: Sign in to the website using the following LINK.
• Select the Order: Go to the section dedicated to your orders and find the one for which you wish to request a return.
• Request Return: Click the "Request Return" button (available as soon as Customer Care has updated the order status to "Fulfilled").
• Request details: Select a reason from the drop-down menu (required) and enter any additional note (optional).
• Confirm: Click "Request Return" again to submit your request.

What happens after the request?

• Approval: You will receive a confirmation email.
• Shipping: Prepare the package, making sure the item is intact and accompanied by the authenticity seal, and ship it to the following address:
  
  VISTABENE SRL UNIPERSONALE
  Corso Cavour, 108 Scala B
  76123 Andria (BT)
  
  
• Shipping Costs: Return shipping costs are borne by the customer.
• Refund: Once the item has been received, our team will verify the integrity of the product. If the outcome is positive, the refund will be processed within a few business days using the same payment method chosen at the time of purchase.